Loan Eligibility & Documents FAQ

True Balance loans are available to Indian citizens who meet age, income, and KYC requirements. Specific criteria may vary by loan product and NBFC partner.

The simplest way to know if you're eligible is to open the True Balance app — based on your profile, you'll see the loan offers you qualify for.

There is no single income figure that applies across the market. Digital lenders in India generally look at the stability and regularity of your income, your existing financial obligations, and your credit history together — rather than income alone — to assess repayment capacity. A steady, verifiable income (salaried or self-employed) typically matters more than the headline amount.

Income requirements vary by loan product, loan amount, and NBFC partner. The True Balance app evaluates your eligibility based on multiple factors, not just income.

To check your specific eligibility, open the app and view the offers available to you.

Yes — self-employed individuals can apply for a True Balance loan. Income proof and documents may differ from salaried borrowers.

The app guides you through the relevant document submission based on your employment type. Check your offers in the app to see which loan products are available for your profile.

Most digital lenders require basic identity, address, income, and bank account proof — typically Aadhaar, PAN, and recent bank statements.

Common documents include:

- Aadhaar card (for KYC and identity)

- PAN card (for tax and identity)

- Recent bank statements (for income verification)

- Salary slips or income tax returns (for income proof, if applicable)

- A live selfie (for biometric verification)

The exact documents required by True Balance may vary by product and applicant profile. The app guides you through the required steps.

No — True Balance is a fully digital lender. KYC, document submission, and approval all happen through the app.

You'll need clear photos or scanned copies of your documents during the application. Physical document submission is not required for standard loan applications.

Loan approval depends on several factors, including your credit profile, income, employment stability, and KYC verification. If your application is declined, you'll typically see the reason in the app or receive communication from the lender.

You may also be invited to reapply after a defined period. In the meantime, maintaining a clean credit history and timely repayments on any existing credit improves your chances.

Yes — maintaining a clean credit history, stable income, and complete KYC information are the most reliable ways to improve approval chances.

Specifically:

- Pay existing EMIs and credit card bills on time

- Avoid applying for many loans simultaneously (each application is recorded in your credit history)

- Keep your KYC information accurate and up to date

- Maintain a healthy credit utilization (don't max out credit cards)

- Build a credit history if you're new to credit — even a small credit card used responsibly helps

In general, digital lenders in India assess whether you can comfortably take on additional borrowing before extending a second loan. They look at your existing obligations, repayment track record on current loans, and overall credit profile together — a clean repayment history on an active loan generally supports your eligibility, and your existing obligations are factored into your overall repayment capacity.

The availability of multiple concurrent loans depends on your overall credit profile and repayment history on any existing True Balance loan.

The app shows you the offers available based on your current status. If you have an active loan, additional offers may appear once you've paid a portion of the existing loan.

A "soft" eligibility check typically does not affect your credit score. A formal loan application, which involves a "hard" credit check, may have a small temporary impact.

Most digital lenders, including True Balance, use a soft pre-check to show indicative offers before you formally apply. Only when you proceed to the full application does a hard credit pull occur. The temporary impact of a single hard pull is minor, but applying to many lenders in a short period can compound the effect.