Loan Repayment FAQ

True Balance supports multiple repayment methods to make it convenient to pay your EMI on time. The available options are shown in the app on each payment screen and may include UPI, UPI AutoPay, net banking, debit card, and NACH auto-debit.

You can choose the method that's most convenient for each payment, or set up automatic debit through NACH to avoid having to remember each due date.

With manual payment, you choose when and how to pay each EMI. With auto-debit (NACH mandate), the EMI amount is automatically deducted from your bank account on the due date.

Auto-debit reduces the risk of missing a due date and avoids late fees. Manual payment gives you more control over the timing. Many borrowers use auto-debit as a safety net and supplement with manual payments when desired.

Many lenders allow part-prepayment of an active loan, with conditions defined in the loan agreement.

Part-prepayment can reduce your future EMI amount or shorten the remaining tenure, depending on the lender's policy. Check your loan agreement or contact True Balance customer support to confirm part-prepayment availability and conditions for your loan.

You can view your repayment schedule, outstanding balance, paid EMIs, and upcoming due dates inside the True Balance app on your loan dashboard.

The app gives you a real-time view of your loan status. For a downloadable statement or any clarification, contact customer support.

Check whether the amount was actually debited from your bank account. If yes, the payment usually reflects after a short processing time. If not, you can retry payment after fixing the issue.

Common reasons for payment failure include insufficient bank balance, network issues, expired or blocked card, and bank server downtime. After resolving the issue, retry payment well before the due date to avoid late fees.

After a successful EMI payment, you'll typically receive an SMS or email confirmation. You can also view payment history inside the True Balance app.

If you need a downloadable receipt for your records, check the app's payment history section or reach out to customer support.

EMI due dates are usually fixed based on your loan agreement and tied to your salary cycle or first disbursal date. Whether changes are allowed depends on the lender.

Some lenders allow a one-time change of EMI due date, while others do not permit changes during the loan tenure. Contact True Balance customer support to check whether and how a date change is possible for your loan.

Once the final EMI is paid in full, the loan is marked as closed, and the lender reports the closure to credit bureaus.

After loan closure, you should receive a No Objection Certificate (NOC) or loan closure confirmation. Keep this document for your records — it serves as proof of full repayment and is useful for any future credit applications.