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True Balance Wallet is a prepaid mobile wallet application powered by Balancehero India Pvt. Ltd. It offers various features to facilitate your financial transactions, including below:
Prepaid Recharges and Bill Payments: You can recharge your prepaid mobile phone as well as mak bill payments directly from the True Balance Wallet app.
Add Money: You can add money to your True Balance Wallet, which can be used for various services within the app.
Send Money to another True Balance Wallet: You can transfer money from your Wallet to another True Balance Wallet.
Transfer Money to Bank: You can transfer money from your True Balance Wallet to your linked bank account.
True Balance Wallet provides a convenient and secure way to manage your mobile recharges and financial transactions.
Possible reason could be -
1. If you have completed KYC and then closed your account, you will not be able to update the KYC with the same PAN number until 120 days have passed. Please try again after 120 days from your re-registration with us, and you will be able to proceed.
2. A case where the PAN or Aadhaar details have already been entered in a different account. Aadhaar & PAN for KYC can only be associated with one account of True Balance.
3. A case where the phone number has already been used in a different True Balance account. One phone number for KYC can be associated with only one account of True Balance.
4. If the name on Aadhaar doesn't match with the name on the PAN.
5. If the Aadhaar and PAN are not linked.
6.If you are entering incorrect details of either PAN or Aadhaar.
7. If the phone number that you are entering is not associated with the one registered with your Aadhaar.
You can reset your MPIN by re-verifying your Aadhar no, DOB & Email Id. Enter one of them and reset the same.
Free points are typically valid for 1 year.
We strongly recommend you to accumulate free points and use them for services available on the app, as permitted, within 1 year from the date of free points credited in your account.
Your money will be transferred to your bank account if the delete/close account request is accepted after you verify your details with required documents. If you have no wallet/ gift card balance/ loan outstanding, your account will be deleted right away.
You can transfer up to Rs 1,00,000 to the beneficiary if you have already added them and only up to Rs 10,000 to a non-registered beneficiary.
Yes, there is a limit of adding a beneficiary.
If your Money Transfer fails, your Wallet Money will be immediately credited back to your Wallet,including convenience fee.
Your Money Transfer completion may take 24-72 hours.
True Balance Wallet offers you an easy way to send Money to your friends in the blink of an eye.
Please follow simple & easy steps as below:
And you're DONE!
Please follow simple & easy steps as below:
Voila! How Easy is that!
You can Transfer up to Rs 100,000(per beneficiary) to Bank in a month.
* Please note that Convenience fee will be additionally debited from your Wallet, as shown during the transactions
You can credit up to Rs 10,000 in a month, so you can Add and Receive money up to this amount.
You can debit up to Rs 10,000 in a month, so you can Send, Transfer, and Recharge up to this amount.
In a month you can debit your wallet through recharging or bill pay for an amount not exceeding Rs 10,000.
No, there is no minimum balance requirement in your True Balance Wallet.
You can hold up to Rs 1,00,000.
You can hold up to Rs 10,000.
We are sorry for the inconvenience you may have using True Balance and we understand you may not wish to continue your journey and delete/close your True Balance account. To do that, you need to :
Your request for account deletion has been sent.
Disclaimer: Please note that through this process, only your wallet account will be deleted however certain details shall remain with us as per regulatory requirement.
Still need help? Call (0120)-4001028 or email cs@balancehero.com, or reach us via the contact page.
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